Session times out

[kreynolds]

I have a user having problems with a session time out. She leaves her PC for lunch or a short meeting and when she returns her session has ended. We do have a system time out set for 240 minutes but when it happened today she was only gone 1/2 hour.

Her job logs showed:
Message . . . . : Session stopped by a request from device QPADEV0096.
Cause . . . . . : The request shutdown was caused by either the user turning
the power off, by a device error, or the ASCII controller inactivity timer
expired. Recovery . . . : Close the files and vary the device off (VRYCFG
command). If the problem occurs again, enter the ANZPRB command to run
problem analysis.

She is an experienced user so I am confident that she did not power it off. And she was only on our main menu system when she left for lunch. Any thoughts or ideas?

I had her reboot her PC, check to be sure her cables and network connection were secure and I had her verify that she was defaulted to autoconnect (under the communications tab).

Thanks,
Karen

[jtaylor___]

Re: Session times out

PC going to sleep? Inactivity on a network device?

[BryanLeaman]

Re: Session times out

"Cause . . . . . : The request shutdown was caused by either the user turning
the power off, by a device error, or the ASCII controller inactivity timer
expired."

This is really badly worded, because it really just means communication stopped. That happens if the red "X" is used to close a session, if there is a network interruption, including the PC going into suspend or sleep mode, etc, etc, etc.
--Bryan

[Scott Klement]

Re: Session times out

Could also be faulty network equipment (bad cable, bad network card, bad hub/switch/router -- or bad Wifi if this is wireless)

really, it could be anything that interrupts communication.

[kreynolds]

Re: Session times out

Thank you all for your comments. I had the netowrk team check the power settings on her PC. We hope this fixes the issue.